General Terms and Conditions Posthotel Holiday Villa Arosa
1. RESERVATION
1.1
Our general terms and conditions and cancellation guidelines make up an integrated part of the accommodation contract.
1.2
All bookings are considered confirmed when we are in possession of a signed reservation confirmation or have received a deposit.
1.3
Upon reservation, a deposit is charged. Reservation guarantee with credit card deposit can only be given exceptionally or on short-term reservations.
1.4
The hotel reserves to charge the total reservation value in advance.
1.5
Reserved rooms are available on arrival days from 3 pm. On departure rooms will be at the guests' disposal until 11 am. After consulting the receptionist on booking status, a daytime-only room can be booked.
2. Non-Availability of Rooms
Should there be no same category room available upon arrival for whatever reason, you will be upgraded to a room of the next highest category. Should there be no such rooms available, Posthotel Holiday Villa Arosa will accommodate you in another hotel, in a room which is at least of equal quality. In addition, Posthotel Holiday Villa Arosa will transfer you and your luggage to and from your new hotel free of charge and will carry the cost of a 3-minute international call, so that you can in- form others of your change of address.
3. Costs incurred by cancellation/No Show
If a booking is cancelled after the cancellation period has expired (see point 4), 100% of the total amount of a one-night stay can be charged.
4. Conditions of Cancellation
Cancellation up to 30 days before arrival no charges
Cancellation up to 29-14 days before arrival 30 % of total amount
Cancellation up to 14-7 days before arrival 50 % of total amount
Cancellation after 7 days before arrival 100 % of total amount
5. Booking made via tour operators
For bookings made via a tour operator, the terms and conditions of the specific tour operator apply.
6. Prices for Children
Children’s beds/extra beds are only available upon request and only possible in designated rooms. A baby bed for a child up to the age of 2 can be provided free of charge on request. Children up to the age of 6 have free accommodation in the parent’s room. From 7 years of age, 50.00 CHF per person will be charged and from 13 years of age, 90.00 CHF per person will be charged, in each case in the parent’s room.
7. Pets
Your well educated four-legged friend is welcome at Posthotel Holiday Villa Arosa. We charge CHF 15.00 per day without food. In deference to other guest your friend has no access to the breakfast room and the spa area.
8. Payment
Conversion CHF-EUR is based on daily exchange rate. Variations are subject to change.
9. Liability / Duty of Care
The hotel room is to be used and treated by the guest with utmost care. For dam- ages incurred, the guest or company will be required to pay. The hotel disclaims any liability for theft etc. and with regard to third party obligations.
10. Parking
Small amounts of parking places are available beside and behind the hotel. If all places are taken we recommend you to park your car in the parking “Ochsenbühl” (fee-based) next to the ice rink.
11. Additional Terms and Conditions
Please note that additional terms and booking conditions can be applied. Further details can be found with your booking confirmation and / or please contact the hotel.
12. Court of Jurisdiction
For all contracts in the form of reservations made with Posthotel Holiday Villa Arosa, Swiss Law is solely applicable. The court of jurisdiction is in Arosa resp. Chur/GR.